--- title: "IRCO Automation: How to Reach our Service and Support Team" description: "IRCO Automation: How to Reach our Service and Support team | Learn about the some of the updates we've made to make it easier than ever to reach our team!" image: https://news.ircoautomation.com/hubfs/SERVICE%20%26%20SUPPORT%20UPDATE%20VIDEO%20(3).png --- [![IRCO Automation](https://news.ircoautomation.com/hs-fs/hubfs/IRCOAutomation_September2018/Images/irco_logo_Black.png?width=167&height=66&name=irco_logo_Black.png "IRCO Automation")](https://ircoautomation.com/) - [Welding Automation](https://ircoautomation.com/welding-systems/) - [Positioning Equipment](https://ircoautomation.com/positioning-equipment/) - [Welding Positioners](https://ircoautomation.com/welding-positioners/) - [Column and Boom](https://ircoautomation.com/column-and-boom/) - [Turning Rolls](https://ircoautomation.com/turning-rolls/) - [Head and Tail Stocks](https://ircoautomation.com/head-and-tail-stocks/) - [Pipe Stands](https://ircoautomation.com/pipe-stands/) - [3 Jaw Chucks](https://ircoautomation.com/3-jaw-chucks/) - [Slides](https://ircoautomation.com/slides/) - [Inventory](https://ircoautomation.com/inventory/) - [About](https://ircoautomation.com/irco-automation/) - [Career Opportunities](https://ircoautomation.com/careers/) - [Service and Support](https://ircoautomation.com/service/) - [Contact](https://ircoautomation.com/contact-us-irco/) - [News](https://news.ircoautomation.com/news) ![IRCO Auotmation - What's New](https://news.ircoautomation.com/hubfs/Main%20Header%20(25).png "IRCO Auotmation - What's New") # IRCO Automation: How to Reach our Service and Support Team Posted by [Melissa Gomez](https://news.ircoautomation.com/news/author/melissa-gomez) on Jul 8, 2020 9:15:00 AM - [Tweet](https://twitter.com/share) We wanted to share with you some of the updates we made to our service process to make it easier than ever to reach our Service and Support team. In this post:  - [Video: How to Reach IRCO Automation's Service & Support Team](https://news.ircoautomation.com/news/irco-automation-service-and-support#how-to-reach-our-service-and-support-team) - [Changes to our Service Process](https://news.ircoautomation.com/news/irco-automation-service-and-support#changes-to-service-support) - [Service and Support Available by IRCO Automation](https://news.ircoautomation.com/news/irco-automation-service-and-support#IRCO-Automation-Service-available) ## [![Author Headers (7)](https://news.ircoautomation.com/hs-fs/hubfs/Author%20Headers%20(7).png?width=551&name=Author%20Headers%20(7).png)](https://www.linkedin.com/in/melissa-gomez-7051914b/) ## How to Reach our Service Team:      Some of the changes we've made include the following:  - ### **Three ways to create a service ticket: **The easiest and most efficient way to reach IRCO Automation's Service and Support team is to create your own service ticket with our team - to do this simple fill out a Service Ticket Request Form on our Website ![Untitled design (64)](https://news.ircoautomation.com/hs-fs/hubfs/Untitled%20design%20(64).png?width=525&name=Untitled%20design%20(64).png) - **Automated Ticket Process : **The goal of our standard service and support process if to help provide you with solutions as effectively as possible to help minimize your downtime. One of the new automated features on our website, is the ability for a customer to enter their own service ticket with our website, via the Service Ticket Request Form.    ## **Service and Support Available:** Our team is available to a variety of service related needs, including - commissioning, - training, - preventative maintenance, - spare and replacement parts, - repairs and, - refurbishment.    ## **Have a Question?** Do you have a question about your equipment that that you require support on? Reach out to our team today by creating a service ticket request.  [![Create a Service Ticket](https://no-cache.hubspot.com/cta/default/4544323/283525b2-b810-4fb0-9f25-d4d8b8f95124.png)](https://cta-redirect.hubspot.com/cta/redirect/4544323/283525b2-b810-4fb0-9f25-d4d8b8f95124)   For more information about our service and support offerings please visit the **[Service and Support page](https://ircoautomation.com/service/)** on our website.   **For more Service related news and tips, visit the following resources: ** - **[IRCO Automation Service and Support ](https://ircoautomation.com/service/)** - **[Welding Automation: The Ultimate Overview](https://news.ircoautomation.com/news/what-is-welding-automation)** - **The Importance of your Spare Parts Lis**t (Coming Soon) - [IRCO Automation : Home Page](http://www.ircoautomation.com)                               Topics: [Service and Support](https://news.ircoautomation.com/news/tag/service-and-support) [![New Call-to-action](https://no-cache.hubspot.com/cta/default/4544323/cfc581ee-e2a6-402a-a875-a2267d483c7d.png)](https://cta-redirect.hubspot.com/cta/redirect/4544323/cfc581ee-e2a6-402a-a875-a2267d483c7d) ![Copy of Copy of Add a heading](https://news.ircoautomation.com/hubfs/Copy%20of%20Copy%20of%20Add%20a%20heading.png "Copy of Copy of Add a heading") ### Recent Posts ### Posts by Tag - [Welding Automation (32)](https://news.ircoautomation.com/news/tag/welding-automation) - [Weld Positioning Equipment (17)](https://news.ircoautomation.com/news/tag/weld-positioning-equipment) - [Robotic Welding (16)](https://news.ircoautomation.com/news/tag/robotic-welding) - [Automated Welding System Features (13)](https://news.ircoautomation.com/news/tag/automated-welding-system-features) - [IRCO Automation (13)](https://news.ircoautomation.com/news/tag/irco-automation) - [Welding (11)](https://news.ircoautomation.com/news/tag/welding) - [Production Monitoring (6)](https://news.ircoautomation.com/news/tag/production-monitoring) - [IRCOpulse (5)](https://news.ircoautomation.com/news/tag/ircopulse) - [Automated Reaming Station (2)](https://news.ircoautomation.com/news/tag/automated-reaming-station) - [Service and Support (2)](https://news.ircoautomation.com/news/tag/service-and-support) - [Welding Positioner (2)](https://news.ircoautomation.com/news/tag/welding-positioner) - [Weld Camera (1)](https://news.ircoautomation.com/news/tag/weld-camera) - [aerospace (1)](https://news.ircoautomation.com/news/tag/aerospace) See all [![vast.png](https://news.ircoautomation.com/hs-fs/hubfs/irco_logo-1.png?width=100&height=40&name=irco_logo-1.png "vast.png")](http://ircoautomation.com) [IRCO Automation](https://www.ircoautomation.com/) 5150 Mainway, Unit 2 Burlington, Ontario L7L 5Z1 Canada   Toll Free:[ 1-800-742-1175](tel:18007421175) General:[ (905) 336-2862](tel:9053362862) Service: [ (905) 317-1760](tel:9053362862) Email:[ info@ircoautomation.com](mailto:info@ircoautomation.com) - [Home](https://www.ircoautomation.com/) - [Welding Automation](https://ircoautomation.com/welding-systems/) - [Positioning Equipment](https://ircoautomation.com/positioning-equipment/) - [About](https://ircoautomation.com/irco-automation/) - [Service and Support](https://ircoautomation.com/service/) - [Contact Us](https://ircoautomation.com/contact-us-irco/) - [Privacy Policy](https://ircoautomation.com/privacy-policy/) - [Careers](https://ircoautomation.com/careers/) - [News](https://ircoautomation.com/news-all-posts/) ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Melissa Gomez", "url" : "https://news.ircoautomation.com/news/author/melissa-gomez" }, "dateModified" : "2021-03-12T17:16:21.827Z", "datePublished" : "2020-07-08T13:15:00.000Z", "headline" : "IRCO Automation: How to Reach our Service and Support Team", "image" : [ "https://news.ircoautomation.com/hubfs/SERVICE%20&%20SUPPORT%20UPDATE%20VIDEO%20(3).png" ], "mainEntityOfPage" : { "@id" : "https://news.ircoautomation.com/news/irco-automation-service-and-support", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://news.ircoautomation.com/hubfs/irco_logo-1.png" }, "name" : "IRCO Automation Inc." } } ```